Last Updated: 5 September 2026
At Hoor Fashion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or purchase from hoorfashion.store.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Full name
- Delivery address
- Phone number
- Email address
- Order details
- Product and size information
- Payment or transaction information where applicable
- Messages sent to us through WhatsApp or other communication channels
We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage data.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Confirm Cash on Delivery orders
- Provide customer support
- Process returns and exchanges
- Improve our website and services
- Prevent fraudulent or suspicious transactions
- Send promotional messages where permitted
- Respond to your enquiries
3. WhatsApp Communication
If you contact Hoor Fashion through WhatsApp, your messages and information may be processed through WhatsApp and its applicable privacy policies.
We may use WhatsApp to confirm orders, answer questions and provide customer support.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences and understand how visitors use our website.
Cookies may also be used for analytics, advertising and website performance purposes.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Payment Information
If you make a payment through an online payment provider, payment information may be processed directly by the relevant payment service provider.
Hoor Fashion does not intentionally store complete payment card details on its website.
6. Sharing Your Information
We may share necessary information with trusted service providers when required to operate our business, including:
- Courier and delivery companies
- Payment service providers
- Website hosting and technical service providers
- Analytics and advertising services
- Customer support services
We only share information where reasonably necessary to provide our services or comply with legal requirements.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes and comply with applicable legal obligations.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.
To make a privacy-related request, please contact Hoor Fashion through o ur website or WhatsApp.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy, please contact Hoor Fashion through our website or WhatsApp.