Last Updated: 5 September 2026
At Hoor Fashion, we aim to process and deliver your orders as quickly as possible.
1. Delivery Areas
We currently provide delivery services within Pakistan, subject to courier availability in the customer’s location.
2. Order Processing
Orders are normally processed after receiving the order details and, where necessary, confirming the order with the customer.
We may contact customers by phone or WhatsApp to verify order information.
3. Estimated Delivery Time
Our typical delivery time is approximately:
2–5 working days
Delivery times may vary depending on the customer’s location and courier service.
Remote areas may require additional delivery time.
4. Delivery Charges
Applicable delivery charges, if any, will be displayed or communicated to the customer during the ordering process.
Any free-delivery promotion will be subject to the terms of the relevant promotion.
5. Cash on Delivery
Where available, customers can pay the order amount to the courier upon delivery.
Customers should ensure that someone is available at the provided delivery address to receive and pay for the order.
6. Incorrect Delivery Information
Customers are responsible for providing:
- Correct name
- Correct phone number
- Complete delivery address
- City and area information
Hoor Fashion is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
7. Failed Delivery
If a delivery cannot be completed because the customer is unavailable, refuses the parcel or provides incorrect information, additional delivery charges may apply for a re-delivery where applicable.
Repeated refusal of Cash on Delivery parcels may result in restrictions on future COD orders.
8. Courier Delays
Once an order has been handed over to the courier, delivery may be affected by circumstances outside our control, including:
- Weather
- Public holidays
- Road closures
- Courier operational issues
- High delivery volumes
- Unforeseen events
9. Inspecting Your Parcel
Customers are encouraged to check the parcel and product condition as soon as possible after receiving the order.
If there is an issue with your order, please contact us promptly according to our Returns & Exchanges Policy.
10. Contact Us
For delivery-related questions, please contact Hoor Fashion through our website or WhatsApp.